Welcome to our FAQ section, beauty lovers! At Glamelix, we’re dedicated to making your beauty shopping experience as smooth as our best-selling Disco-Eye Universal eyeshadow. Below you’ll find answers to all your questions about our luxurious products, worldwide shipping, and effortless beauty routine solutions.
About Glamelix
What kind of products does Glamelix offer?
We specialize in affordable luxury beauty products including bath salts & oils, facial treatments, body care, makeup, and seasonal must-haves like our popular “Abby’s Summer Must Haves” collection. From beard care to cellulite solutions and spa-worthy candles, we’ve got everything to elevate your beauty routine.
Who is the typical Glamelix customer?
Our products are designed for beauty enthusiasts worldwide who appreciate high-quality, affordable luxury delivered conveniently to their doorstep. Whether you’re a busy professional looking for quick skincare solutions, a self-care lover building the perfect spa experience at home, or someone who loves discovering seasonal beauty trends, Glamelix has something for you.
Product Questions
Are your bath salts and oils suitable for sensitive skin?
Our bath products are formulated to be gentle yet effective. However, we always recommend checking the ingredients list if you have specific sensitivities. For personalized recommendations, feel free to email our beauty experts at [email protected].
How should I store my Glamelix candles?
To maintain their premium quality, store your candles in a cool, dry place away from direct sunlight. This will preserve their fragrance and ensure even burning when you’re ready to enjoy them.
Can I mix different facial mask products?
While our masks are designed to be effective on their own, some can be layered for targeted treatments. We recommend starting with one product at a time to understand how your skin responds. Our “Create Your Spa Experience” bundles are specially curated for complementary product combinations.
Shipping & Delivery
Where does Glamelix ship?
We proudly ship worldwide from our Bentonville headquarters, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
- Standard Shipping ($12.95): 1-2 business days processing + 10-15 days delivery via DHL/FedEx
- Free Shipping (orders $50+): 1-2 business days processing + 15-25 days delivery via EMS
Pro Tip: Combine bath salts & oils with bodywash and exfoliators to create a spa experience while qualifying for free shipping!
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your package begins its journey to you. This typically happens within 1-2 business days after you place your order.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery if any product doesn’t meet your expectations (though we’re confident our handpicked formulas will dazzle!). Simply contact our customer care team at [email protected] to initiate the process.
Do you offer exchanges?
Currently, we process returns and ask customers to place a new order for replacement items. This ensures you receive fresh products as quickly as possible.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Account
What payment methods do you accept?
For your convenience, we accept all major credit cards (Visa, MasterCard, JCB) and PayPal, making your beauty shopping experience as seamless as our facial cleansers.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our trusted payment partners.
Do you offer gift cards or subscriptions?
Currently we don’t offer gift cards or subscriptions, but we frequently introduce seasonal bundles and special offers that make perfect gifts! Sign up for our newsletter to stay informed about these beauty opportunities.
Still have questions? Our beauty-loving customer care team is always happy to help! Email us at [email protected] and we’ll get back to you within 24 hours (except weekends). Remember, at Glamelix we’re committed to delivering more than just products – we bring affordable luxury straight to your beauty routine.