At Glamelix, we’re committed to delivering luxury beauty products to your doorstep with care and efficiency. Our policies are designed to ensure your complete satisfaction with every purchase of our premium bath salts, facial treatments, beard care products, and more.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):
- Standard Shipping – $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS for orders over $50
- Delivery within 15-25 business days after shipment
- Tracking available
Beauty Tip: Try our travel sizes first! Many of our luxury products like bath salts, beard care items, and cellulite solutions come in sample sizes perfect for testing before purchasing full-size versions.
Returns & Exchanges
We want you to love every Glamelix product. If you’re not completely satisfied, we offer a straightforward return process for qualifying items.
Return Policy Overview
- 15-day window from delivery date to initiate returns/exchanges
- Items must be unused, unopened, and in original packaging
- Original shipping fees are non-refundable (except for defective items)
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Opened or used Bath & Body products
- Facial Cleansers and Facial Masks with broken seals
- Opened Bodywash, Body Lotion, or Eye Treatment products
- Deodorants and Exfoliators
- Any opened Baby collection products
How to Return an Item
Step 1: Submit Your Request
Within 15 days of receiving your order, email our Beauty Care Team at [email protected] with:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Glamelix Team,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason: [Reason for Return/Exchange]
[For exchanges only]: I would like to exchange for: [Product Name & Variant]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
[Your Shipping Address]
Step 2: Wait for Approval
Our team will respond within 2 business days with:
- Return authorization (if approved)
- Return shipping instructions
- Exchange confirmation (if applicable)
Step 3: Ship Your Return
Once approved:
- Package the item(s) securely in their original packaging
- Include a copy of your order confirmation or packing slip
- Ship to our return address
Return Address:
Glamelix Returns
1844 Green Hill Road
Bentonville, US 72712
Note: We recommend using a trackable shipping service for your return. Glamelix is not responsible for items lost in transit.
Refund Process
When Will I Receive My Refund?
- Inspection upon receipt: 3-5 business days
- Processing time: 5-7 business days
- Total time: Approximately 10-14 business days from when we receive your return
How Will I Receive My Refund?
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
- PayPal: 3-5 business days
Exchange Process
- We’ll ship your new item once we receive and process your return
- You’ll be responsible for any price difference
- If the new item costs less, we’ll refund the difference
Damaged or Defective Items
If you receive a damaged item (like a broken candle or leaking bath oil):
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged product and packaging
- We’ll arrange for a replacement or refund, including return shipping costs
For any questions about our shipping or returns policy, please contact our Beauty Care Team at [email protected].